THINK BIKE TRAINING Ltd

 Terms and Conditions / Data Protection

Valid from 01.01.21

  1. Payments: We require full payment or deposit in advance on booking to secure your requested dates. Payments can be made by cash or via bank transfer. Once we have received your full payment or deposit we will confirm your course dates. Training dates may be lost if full/deposit payment is not received, and may be offered to other pupils. Deposits are only available for training bookings made more than 3 months in advance.
  2. Food: A packed lunch is advised for CBT, and suitable monies for a cafe? lunch if you are on a full day training course other than CBT.

We provide Tea & Coffee / Tap water without charge.

  1. Licence: On the day of your training, you must hold and be in possession of a UK photo card driving licence, complete with the correct provisional category.

You must produce your licence and NI Number upon registration in order for your licence to be verified. Or this can be done prior to your lesson by giving a share code to the school.

If you have an old-style UK licence with no photo card or a European licence with a UK counterpart then you need to check it has the correct provisional category and most importantly bring a valid in date passport to prove who you are. No other forms of licence or ID are acceptable.

No copies are acceptable. It is your responsibility to bring these documents to all training sessions that you attend. In failing to do so training may be terminated for that day and fees for that day will be lost. This may impact on your course and in your loosing entire course fees.

  1. Eyesight: You must be able to read a vehicle number plate from 20.5 meters (67 feet). If necessary aided by the use of glasses/contact lenses, which must be worn throughout training Think Bike Training takes no responsibility if this standard is not met and training fees may be lost.
  2. Highway Code. We advise students to read the Highway Code and have an understanding of the rules, regulations and traffic signs found within the Highway Code. Failure to do so may cause the training to be halted and thus loss of training fees may occur, as failure to understand road signs / markings may be deemed as unsafe.
  3. Theory test (Not needed for CBT.) Required for full licence practical test). All motorcycle/moped test candidates must have a motorcycle theory test pass certificate a minimum of 10 working days before the practical element of the full licensing test can be taken.

Motorcycle theory test should be booked direct on 0300 200 1122 or via www.dsa.gov.uk Recommended material is the DSA Official Motorcycle Theory Handbook.

7. Own Motorcycle. If you are using your own machine you must bring along proof of insurance, MOT certificate (if required), and it must have current road tax.

The Motorcycle must also be in a roadworthy condition, displaying legal L Plates front and rear.

If you are attending a post CBT session, you must bring your valid CBT certificate with you for inspection.

  1. Clothing. Think Bike Training do NOT loan helmets, gloves and jackets, this is due to Covid-19.

However, you are required to wear sturdy trousers (Jeans), sturdy jacket, sturdy footwear that protects the ankle, motorcycle gloves, legal helmet, If any clothing and equipment brought to your training are deemed unsafe by the instructor, your training is terminated and your fees will be forfeit. (NO refund), guidance regarding suitable clothing can be found on the .gov website undert motorcycle tests.

  1. Attendance: You must attend all the scheduled days of training in full. Attendance requires you to attend on time so please allow for traffic and transport issues. 15 mins prior to your lesson starting.

As CBT courses are regulated by the DSVA and have a set syllabus, along with all other training they cannot be delayed or postponed for an individual.

Late attendance can lead to you missing your session and your fees being forfeit.

We cannot offer refunds or compensation for missed training sessions or test.

If you do not attend elements of your time-tabled training your course may be terminated with no refund.

Courses are sold as a whole and we cannot offer refunds for part elements not attended or not completed.

  1. Insurance: The motorcycle is at all times covered by Think Bike Training Third Party Only insurance policy, the terms of which are available for inspection by the hirer at the Training Centre.

The hirer, shall, however, remain liable for any loss or damage to the motorcycle as a result of any accident, collision and any act of negligence of the hirer.

The hirer also shall remain liable for any loss or damage to a third party as a result of the wilful act or negligence of the hirer, or any breech of the terms of the insurance policy and shall indemnify the lessor from any third party claim, whether consequential or otherwise, which arises there from.

Moreover, from the moment you are assigned a bike (scooter or motorcycle) by your instructor, it becomes your responsibility forthrightly, without the need of signing/accepting any further documentation. Thus, this agreement acts as a provision of a hire agreement.

Any vehicles supplied by the customer for use on any training courses conducted by Think Bike Training Ltd will not be covered by Think Bike Training insurance policy for motorcycles.

By accepting our Terms & Conditions, and making your booking with us, you agree to the above statements.

Likewise, by making a booking with us you are accepting our Terms & Conditions.

  1. Behaviour: Think Bike Training is a road safety organisation – if at any time a student shows an unsuitable attitude, or demonstrates unacceptable risk taking or failure to comply with instruction that endangers themselves or others on the road/training ground, the course will be terminated at that point and fees forfeited.

The instructor as a licenced DSVA assessor has final decision in this matter.

Additional training may at the company’s discretion be arranged at the student’s full expense.

Think Bike Training reserves the right to cancel a candidate’s course or any element of training without refund – should an instructor, member of staff or any third party be subject to assault, abuse or threatening behaviour from the candidate, the relevant authorities may be notified.

  1. Cancellations:
  2. Notice of cancellation. Think Bike Training require sufficient notice to cancel training courses or elements of a course. This allows us to comply with government legislation, to recoup any test fees, to attempt to resell a course to a third-party customer or to reallocate the instructor and training resource elsewhere. If we do not receive sufficient notice of cancellation then the course or session will continue with a space available for you, regardless of your attendance. Fees will not be refunded unless notice (as specified below) is given. Refunds are subject to an administration charge.
  3. Definition of working days’ notice. Working days are Monday to Friday 9.00 AM to 5.00 PM and do not include Bank Holidays.

Working days’ notice means allowing us at least the specified full working day(s) notice so as to reschedule.

Notice must be given in a manner sufficient to be properly recorded and acted upon. i.e. telephone call direct to a representative of TBT who will note the event on our diary systems.

Example. If one working days’ notice is required, and notice is given on Monday – then this would be sufficient for a course or session on the Wednesday (one full working day in between). However, if notice is given on a Friday then this would be sufficient for a course or session that is starting on the next Tuesday.

Please allow for full working days, and allow for weekends and bank holidays.

  1. Refund: To receive a refund, less a 20% admin charge, a minimum of 5 working days’ notice is required for CBT classes, and 10 working Days for DAS.

To move a CBT date 5 working days’ notice must be given.

Full payment would be required for rebooking of training if specified notice is not given.

  1. Special offers: Some courses may be sold on special offers and have specific terms and conditions (including cancellation) stated in the offer of sale.
  2. Gift certificates: Can be refunded in full if notice is given within 14 days of purchase as stated in our “Money Back Guarantee”.
    Outside of Money Back Guarantee period no refund whatsoever can be made.

Certificates may be transferred to a different recipient, subject to a 10% administration charge.

Each Certificate has a 3 month expiration date from date of issue. No refund, change of recipient or modification can be given when dates have been allocated to the course in part or whole.

Any refund made must be to the original purchaser/card holder. Customers may use their certificate as part payment against courses of a higher value.

  1. Started courses: We cannot offer a refund or part refund for courses that have already started. Courses are sold as a block booked package and it is the responsibility of the customer to attend dates as booked or to give sufficient specified notice of cancellation.

CBT Courses: rule 15 is also applicable to the CBT course.  Upon booking your course you will be advised you will need a good understanding of the High Way Code, failure to have a good understanding of the UK Highway Code, your training will be terminated and fees forfeited.  You will be advised, if you do not meet a required safe standard of ability and deemed unsafe, whilst taking your training, your training will be terminated and fees forfeited. At the discretion of the DVSA certified instructor you may be offered to report back to the office to discuss further training, we also may not offer you any further training options if we don’t consider this is a viable or safe option.

  1. No fault nonattendance. Should you be ill, injured or suffer any extenuating personal circumstances that precludes you from attending a course you have booked, you will still be required to pay the fee for the training and no refunds can be offered.

Think Bike Training will as a matter of goodwill give receipt of your course and confirm nonattendance so you may claim against any insurance you may have. Within a 6 month period of booking the course.

Think Bike Training does not provide or offer any insurance for such circumstances.

We will however offer a discount to retake the course which equates to £20 off the list price.

  1. Guaranteed passes. There is no guaranteed pass for any course. We promise to provide the best training we can, but cannot be responsible for your mistakes.
  2. Think Bike Training Ltd/DSA cancellation or reschedule of courses/sessions: Think Bike Training and the DVSA reserve the right to alter course and test dates/times without notice.

In the event that your dates or test has to be rescheduled due to adverse weather conditions or any extenuating circumstance, it will be rescheduled for the next available date.

Refunds or compensation cannot be given for reschedule, regardless of circumstance.

  1. Bookings of DVSA Tests: Think Bike Training pre-books motorcycle test dates with the DVSA (for Direct Access Courses) to fit with the timing of the motorcycle course booked by a learner.

However, you must be aware that on rare occasions the DVSA has to cancel tests due to the unavailability of examiners, industrial action or poor weather conditions, even where they have previously given a written confirmation of the test date.  Think Bike Training has absolutely no control over such actions by the DVSA.

Think Bike Training will make every effort on your behalf to re-arrange your training in order to fit an alternative test date, but cannot be responsible for the inconvenience caused to you by the actions of the DVSA.

Should you require additional training due to the change of test date by the DVSA. Think Bike Training reserves the right to charge you for this.

 

  1. Your Safety and Responsibilities
  2. a) Statistics show that motorcycle riding, by its very nature, involves a high degree of risk that can lead to personal injury or death.  When booking a course or a lesson, pupils must accept these attendant risks and hazards.
  3. b) You are responsible for always acting in accordance with the directions and advice given to you by your instructor during your training sessions.  You are also responsible for making sure that you are adequately dressed and protected for motorcycle riding.
  4. c) You are obliged to inform us of any physical or medical condition or otherwise that could adversely affect safety or training.

d)You must bring your UK driving licence with you for all your training.  It is your responsibility to ensure that your UK driving licence is valid and in your possession for training.  Should your licence not be valid or you do not bring it to the course, then you will not be able to take the course and you are not entitled to a refund.

  1. Our Responsibilities

A ) For Direct Access and CBT courses, we will provide you with practical motorcycle training in accordance with the DVSA approved training standards.

  1. b) For all courses, where you have hired a motorcycle, we will provide you with a motorcycle that is compliant with all legal requirements in England & Wales and is roadworthy.  We will try and meet your preference for model of bike for bike hire, but do not guarantee this. We will provide a geared machine where requested, but reserve the right to, move you to an automatic machine for safety reasons. This will be determined by your instructor.
  2. c) For Direct Access courses, we do not provide any guarantee that you will pass your Module 1 or Module 2 motorcycle test.  If you fail your Module 1 test, you may not be able to take your Module 2 test and you will forfeit your Module 2 test fee.  Should you fail either your Module 1 or your Module 2 test, the costs of any additional training, the DVSA test fees and any travel or subsistence costs are your responsibility.

 

  1. Liability
  2. a) Although every effort is made to ensure your safety during your course, you must realistically accept that there is a possibility that an accident may occur that causes loss, damage, expense, personal injury or death to you.  Unless shown to be negligent, your instructor and Think Bike Training is not liable to you for any expenses, loss, damage, personal injury or death as a result of any accident that may occur.
  3. b) Our liability is limited to any damage caused to the Pupil by our failure to perform the contract or by our improper performance of the contract unless the failure or improper performance was the fault of the Pupil or any other third party or was due to unusual or unforeseeable circumstances which could not have been avoided, and this liability is limited to the price paid for the training course.

 

  1. Bike Hire

*** Please note that this is only applicable if you are hiring a bike from us to do your course with.

         Fixed penalties, etc.

The hirer shall be liable, as if the owner of the motorcycle, in respect of any:

Fixed penalty notice offence committed in respect of that motorcycle under part three and the relevant schedules of the Road Traffic Offenders Act 1988 as amended by the Parking Act 1989 and that those provisions may be amended or replaced from time to time

Excess charge which may be incurred in respect of the motorcycle in pursuance of an order sections 45 & 46 of the road traffic regulation 1984 as amended by the Road Traffic Offenders Act 1988 and by the Parking Act 1989, and as those provisions maybe amended or replaced from time to time

Insurance provided through Think Bike Training

  • The motorcycle is at all times covered by the Think Bike Training Third Party Only insurance policy, the terms of which are available for inspection by the hirer at the Training Centre.

 

  • The hirer, shall, however, remain liable for any loss or damage to the motorcycle as a result of any accident, collision and any act of negligence of the hirer.

 

  • The hirer also shall remain liable for any loss or damage to a third party as a result of the wilful act or negligence of the hirer, or any breech of the terms of the insurance policy and shall indemnify the lessor from any third-party claim, whether consequential or otherwise, which arises there from.

Moreover, from the moment you are assigned a bike (scooter or motorcycle) by your instructor, it becomes your responsibility forthrightly, without the need of signing/accepting any further documentation. Thus, this agreement acts as a provision of a hire agreement.

By accepting our Terms & Conditions, and making your booking with us, you agree to the above statements.

 

  1. Medication

Please make your trainer aware if you are taking any medication or have any medical conditions that could affect your ability to ride a motorcycle/scooter before commencing your course.

 

  1. Privacy & Quality Policy

We do not store credit card details nor do we share customer details with any **3rd parties

All information passed to Think Bike Training Ltd. will be treated as confidential. As such no information will be shared with any other company or ** third-party organisation.

** The exception to this rule is that we will provide your name, driving licence details to the DVSA,  This is to enable them to monitor our performance against strict criteria as noted in our quality policy. Available from our office.

 

  1. COPYRIGHT, TRADE MARKS AND DOMAIN NAMES

Copyright You may copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the site content only if you are using the content to promote Think Bike Training Ltd. as a company to do training, visit, invest or do business with. Any other use of the site content requires the prior written permission of Think Bike Training Ltd.

Unauthorised use of this Site and its content may breach copyright and other intellectual property rights. Think Bike Training Ltd. may go to Court to enforce its rights if there is any unauthorised or undesirable use of the brand. Domain names, the domain name listed below is the property of Think Bike Training Ltd.

www.thinkbiketraining.co.uk

  1. WEBSITE CONTENT

The figures reproduced in this website are the most up to date available to the editorial team at the time of going to press. While every effort has been made to ensure a high degree of accuracy, the authors can make no guarantees as to the accuracy or reliability of the information quoted.

28. AGREEMENT

Taking part in any training with Think Bike Training you have automatically accepted these Terms and Conditions.

 

Think Bike Training Ltd Unit 5, Garnet Ct, Clarence Street, Nottingham NG3 2ET

 

These Terms and Conditions supersede any previous versions published.